Online Atlassian Training

Target Audience:  This course is designed for new Jira users: product managers, project administrators, Jira application administrators, developers, and system administrators. Jira experience or issue tracking application experience is not required. This class or equivalent experience is highly recommended as a precursor for all other Jira courses. If a learner is also interested in understanding agile principles, they should instead take the full course named Jira Essentials with Agile Mindset. 

This half-day hands-on course provides a solid foundation for using Jira. The Jira Essentials course contains equivalent Jira information as the Jira Essentials with Agile Mindset course, but does not include the agile principles. This course applies to Cloud, Server and Data Center customers. Attendees will be given the option to use either platform for the hands-on labs.

Objectives

After attending this course, attendees should be able to:

• Describe Jira
• Identify the differences between kanban and scrum projects
• Use Jira to organise, find and report on your work
• Configure Jira to match your team’s processes

Topics

• Jira Overview
• Project Boards
• Enrich Issues
• Kanban Method
• Scrum Projects
• Searching
• JQL
• Filters
• Epics
• Dashboards
• Putting it all Together

Target Audience: Anyone who wants to use Jira to build or improve their agile mindset. In addition to an overview of developing an agile mindset, this serves as an introductory course for Jira. If you already have a solid understanding of agile methodologies, this course may not be as beneficial to you.

Objectives

After attending this course, you'll be able to:

• Differentiate conventional and agile processes
• Describe an agile mindset
• Identify the differences between kanban and scrum projects
• Use Jira to organise, find and report on your work
• Configure Jira to match your team’s agile processes

Topics

• Agile and Jira Overview
• Project Boards
• Enrich Issues
• Kanban Method
• Lean and Agile Principles
• Scrum
• Searching
• JQL
• Filters
• Epics
• Dashboards
• Putting it all Together

Target Audience:  This course is designed for new Jira administrators. This includes anyone who administers Jira Software, Jira Service Desk, and/or Jira Core.

Pre-requisites

You should have experience using Jira

• Basic understanding of projects, issues, issue types, and workflow.
• Basics of using the Jira application(s) you have - Jira Software, Jira Service Desk, and/or Jira Core

Objectives

After attending the Jira Cloud course, attendees should be able to:

• Configure site settings
• Set up users and groups
• Configure global permissions
• Create and configure projects
• Create issue types
• Update workflows
• Edit fields and screens
• Configure project permissions and roles
• Control access to your products

After attending the Jira Server and Data Center course, attendees should be able to:

• Configure system settings
• Set up users and groups
• Configure global permissions
• Create and configure projects
• Create issue types
• Update workflows
• Edit fields and screens
• Configure project permissions and roles
• Configure Jira

Topics

Jira Cloud  :

• Configuring Jira
• Site management
• Access management
• User and group management
• Configuring global permissions
• Project creation and configuration
• Project permissions and roles
• Introduction to issue types, workflows, fields and screens
• Introduction to schemes

Jira Server and Data Center:

• System settings
• User and group management
• Configuring global permissions
• Project creation and configuration
• Project permissions and roles
• Introduction to issue types, workflows, fields and screens
• Introduction to schemes

Target Audience:  Project managers, business analysts and developers, Jira and Confluence application administrators, Jira and Confluence users.

Pre-requisites

Jira Essentials and Confluence Essentials or equivalent

Objectives

After attending this course, attendees should be able to:

• Identify the value of using Jira and Confluence together
• Integrate Jira information in Confluence spaces
• Integrate Confluence information in Jira projects

Prerequisites

• Jira Essentials and Confluence Essentials or equivalent

Topics

• Why integrate Jira and Confluence?
• Linking issues and pages
• Creating issues using Confluence
• Product requirements blueprint
• Reporting Jira information in Confluence

Target Audience:   This course is designed for new Jira Software Administrators who administer Jira Software and/or Jira Core.

This course follows on from the Jira Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.

This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasised.

Pre-requisites

• Jira Essentials with an Agile Mindset
• Jira Administration Part 1

Should Cloud customers take this course?  It depends. What you learn in this course applies to Jira Cloud. However, there are some differences. The course does not cover the new next-gen projects and their administration. Also, the UI and navigation in the course differs from the Cloud product you have. If you are OK with these differences, then you will benefit from taking this course.

Objectives

After attending this course, attendees should be able to:

• Ask stakeholders the right questions to extract the business requirements
• Map business requirements to Jira configurations
• Create issue types, fields, and screens to make it easy for your teams to get their work done
• Customize workflows to match how your teams work
• Configure who can manage sprints and administer boards
• Create a set of standard schemes and configurations to use for new and existing projects
• Establish Jira administration best practices
• Be a Jira Superhero!

Note: If it's been a while since you attended Jira Administration Part 1, you might want to review the materials before this class.

Topics

• Mapping your business requirements into Jira
• Configuring issue types, fields, screens and their associated schemes
• Customising work flows with conditions, validators, and post functions
• Configuring board and sprint permissions
• Applying configurations to new and existing projects

Target Audience:  Anyone responsible for setting up a Jira Service Desk project which include s Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers. and IT Managers

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.

Pre-requisites

• If you're solely responsible for setting up a Jira Service Desk project, there are no prerequisites. 
• If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 or have equivalent experience.

Should Cloud customers take this course?  It depends. What you learn in this course applies to Jira Service Desk Cloud. However, there are some differences The UI and navigation in the course differs from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

Objectives

After attending this course, attendees should be able to:

• Create a service desk project
• Set up request types
• Create queues
• Create service level agreement (SLA) metrics
• Link your service desk to a Confluence knowledge base
• Add an email account
• Brand your customer portal and global help desk
• Add agents, customers, and other Jira users
• Create and customise automation rules

Topics

• Introduction to Jira Service Desk
• Creating a service desk
• Setting up request types for your customers
• Creating queues for your service teams
• Creating service level agreement (SLA) metrics
• Linking your service desk to a Confluence knowledge base
• Adding an email address to accept email requests from your customers
• Branding your customer portal and global help desk
• Adding agents, customers, and other Jira users to your service desk
• Automating your service desk

Target Audience:  This course is primarily designed for Jira administrators who are new to customising workflows. However anyone who's responsible for, or interested in, designing and maintaining business processes and translating real-world business needs into Jira workflow requirements can benefit from taking this course.

Do you want to learn how to configure and customize Jira workflows? In this course you'll discover advanced workflow features like conditions, validators, post functions, triggers, and commonly used status and transition properties. You'll learn workflow best practices and how to find solutions to common workflow requirements using real business scenarios. By the end of this hands-on course, you'll be able to build more effective Jira workflows by using all available workflow features. By the way, the concepts taught here apply to workflows in all Jira products.

Pre-requisites

You should also be comfortable with:

• Managing users / groups / roles
• Creating and using screens, fields, projects, issues, and schemes
• Creating and using workflow statuses, transitions and schemes

Should Cloud customers take this course? It depends. What you learn in this course about Jira workflows applies to Jira Cloud Classic projects. (This course is not applicable to NextGen projects). However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

Duration:  
Level:  

Objectives

After attending this course, attendees should be able to:

• Use advanced workflow features
• Deal with complex workflow requirements
• Implement best practices for creating and managing workflows

Topics

• Reviewing basic workflow concepts and configuration
• Addressing complex real-world process requirements using Jira workflows
• Creating conditions and validators
• Automating your workflows with post functions
• Triggering transitions
• Extending workflows with properties
• Implementing best practices using advanced workflow features

  
  

Target Audience:  Anyone responsible for setting up a Jira Software project which includes Program Managers, Project managers, Product Owners, Product Managers, and Development team managers using Jira Software

Interested in learning the ins-and-outs of Portfolio for Jira? This course gives you the full scoop on one of Atlassian's most powerful apps for Jira Software. You'll get an introduction to Portfolio for Jira, what it can do for you, how to use it, and best practices. The course walks you through building a roadmap based on work in Jira Software–using Portfolio’s new planning experience–and shows you how you can constantly evolve your plan and respond to change. This course includes hands-on labs, giving you the opportunity to build and refine a Portfolio plan using sample data. In summary, this course provides a solid foundation in using Portfolio for Jira to visualise and manage work taking place in Jira Software across multiple teams and projects.

Pre-requisites

• Getting More from Jira Software Server and Data Center or equivalent experience with Jira Software
• Experience with Agile Development

Should Cloud customers take this course? It depends. What you learn in this course about Portfolio for Jira applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

Duration:  
Level: 

Objectives

• Configure Jira Software to work optimally with Portfolio for Jira
• Create a roadmap based on data in Jira Software
• Maintain a live plan so it's always in sync with work happening in Jira Software
• Understand and manage team capacity through Portfolio for Jira
• Forecast when your project will ship or whether you'll be able to ship by a certain date
• Adjust scope, team velocity, and release timeline to understand impacts to your plan
• Clearly see how your work aligns to business strategy with "themes" and reporting in Portfolio for Jira
• Use reports to communicate with stakeholders about project progress and scenarios under consideration
• Use new levels of issue hierarchy to ensure epics and stories always map back to the big picture

Topics

• Overview of Portfolio
• High level planning with Portfolio - manipulating the iron triangle to achieve results
• Configuring Jira Software to support Portfolio hierarchies
• Creating a Plan
• Understanding and using the Portfolio schedule view
• Changing and managing scope
• Using dependencies
• Changing and managing releases
• Changing and managing teams
• Using stages and skills in your planning
• Getting the information you need with Portfolio reports

Target Audience: Jira Project managers, Scrum Masters, Product owners, and Jira software users

This course is for those who are new to Jira dashboards and reports.

You'll learn how to use Jira Software's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read Jira Software reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of Jira Software's core strengths: displaying project status visually on fully customisable dashboards.

Pre-requisites

Basic familiarity of Jira Software including:

• Navigating through the UI
• Viewing Boards
• Viewing Issues
• Basic understanding of Jira Workflows
• Basic understanding of Jira Filters to include
• Sharing filters with other Jira users
• Setting filter permissions
• Using the Advanced JQL editor to enter filter queries

Should Cloud customers take this course? It depends. What you learn in this course about Jira reports and dashboards applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

Objectives

After attending this course, attendees should be able to:

• Create and configure reports
• Create reports to answer business questions
• Configure appropriate access to reports
• Create and configure dashboards
• Create gadgets and dashboards to answer business questions
• Use filters as the data sources for dashboards
• Create and configure Wallboards
• Share dashboards
• Read and interpret reports and gadgets
• Select the appropriate report/gadget to answer a question, given a scenario
• Use a Jira gadget within Confluence

Topics

• Reports
• Dashboards/Gadgets
• Jira/Confluence report integration
• Jira filters as gadget data sources
• Sharing Jira information
• Wallboards

Target Audience:   All Confluence users.

You are faced with a new application called Confluence, and the buzz is that it's a great place to do your work and that it'll help you collaborate with others. But how does that happen? And how do you get started using Confluence? If you have these or similar questions, then this course is for you.

You'll learn the basics of Confluence, how to use it to create content and collaborate with co-workers. You'll first dive into the basics: creating, editing and formatting pages, adding different types of content like files, links and graphics, editing collaboratively and using the hidden power tool of Confluence – macros. But creating content is only half the story. You'll also get into the power-user realm, where you'll learn to organise content and to extend Confluence with other applications (available from the Marketplace). You'll also learn how to create content in Confluence to expose Jira information. This course will get you on the path to becoming a skilled Confluence power-user.

Objectives

After attending this course, attendees should be able to:

• Set-up your Confluence profile
• Create, format and edit pages
• Collaborate by commenting on and sharing pages
• Add other content to pages including images and files
• Manage pages by organising hierarchically, moving and deleting
• Work with tables
• Use macros to make pages simple, beautiful, and more functional
• Work with page revisions
• Manage page restrictions
• Extend Confluence with Marketplace apps
• Export and import content

Topics

• Create, edit and delete pages
• Add attachments
• Create, format, edit and manage content
• Use collaboration functionality to collaborate with your team
• Extend Confluence with Marketplace apps
• Expose Jira information in Confluence content
• Restrict pages when you need to

Target Audience: Confluence administrators or space administrators who want to become a Confluence administrator

Are you a new Confluence administrator that needs to set up a new Confluence Server or Data Center instance or take on oversight of an existing one? Do you need to know where to get started and learn the most important Confluence administrative tasks? If this sounds like you, this course is for you.

You'll gain a solid introduction to configuring your instance, managing your users and groups, and controlling access. You'll also learn how to effectively administer spaces and manage content, including structuring content so it's easy to find and use, cleaning up and maintaining content, and controlling access to content. The course includes a variety of business use cases and hands-on exercises to assist you in understanding Confluence administration. Best practices are included for each topic.

Pre-requisites

Atlassian University's Confluence Essentials course or equivalent. You should also be comfortable with creating and editing pages, using macros, and working in spaces.

Objectives

After attending this course, attendees should be able to:

• Configure system settings
• Set up access to your Confluence site
• Configure global permissions
• Create and configure spaces
• Manage content in your spaces
• Back up spaces and your Confluence site

Topics

• Configuring your system
• Setting-up users and security
• Administering spaces
• Managing content
• Ongoing Confluence administration

Target Audience:  Project managers, business analysts and developers, Jira and Confluence application administrators, Jira and Confluence users.

Pre-requisites

Jira Essentials and Confluence Essentials or equivalent

Objectives

After attending this course, attendees should be able to:

• Identify the value of using Jira and Confluence together
• Integrate Jira information in Confluence spaces
• Integrate Confluence information in Jira projects

Prerequisites

• Jira Essentials and Confluence Essentials or equivalent

Topics

• Why integrate Jira and Confluence?
• Linking issues and pages
• Creating issues using Confluence
• Product requirements blueprint
• Reporting Jira information in Confluence