Official Atlassian Courses and Workshops


  • Confluence Server Essentials (8 hours)

    Target Audience:  All Confluence users.

     More here...

    You are faced with a new application called Confluence, and the buzz is that it's a great place to do your work and that it'll help you collaborate with others. But how does that happen? And how do you get started using Confluence? If you have these or similar questions, then this course is for you.

    You'll learn the basics of Confluence, how to use it to create content and collaborate with co-workers. You'll first dive into the basics: creating, editing and formatting pages, adding different types of content like files, links and graphics, editing collaboratively and using the hidden power tool of Confluence – macros. But creating content is only half the story. You'll also get into the power-user realm, where you'll learn to organise content and to extend Confluence with other applications (available from the Marketplace). You'll also learn how to create content in Confluence to expose Jira information. This course will get you on the path to becoming a skilled Confluence power-user.

    Duration:  8 hours
    Level:  Introductory

    Objectives

    After attending this course, attendees should be able to:
    • Set-up your Confluence profile
    • Create, format and edit pages
    • Collaborate by commenting on and sharing pages
    • Add other content to pages including images and files
    • Manage pages by organising hierarchically, moving and deleting
    • Work with tables
    • Use macros to make pages simple, beautiful, and more functional
    • Work with page revisions
    • Manage page restrictions
    • Extend Confluence with Marketplace apps
    • Export and import content

    Prerequisites

    None

    Topics

    • Create, edit and delete pages
    • Add attachments
    • Create, format, edit and manage content
    • Use collaboration functionality to collaborate with your team
    • Extend Confluence with Marketplace apps
    • Expose Jira information in Confluence content
    • Restrict pages when you need to
    Contact Us to Book this Class

     

  • Confluence Server Administration (7 hours) NEW

    Target Audience: Confluence administrators or space administrators who want to become a Confluence administrator

     

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    Are you a new Confluence administrator that needs to set up a new Confluence Server instance or take on oversight of an existing one? Do you need to know where to get started and learn the most important Confluence administrative tasks? If this sounds like you, this course is for you.

    You'll gain a solid introduction to configuring your instance, managing your users and groups, and controlling access. You'll also learn how to effectively administer spaces and manage content, including structuring content so it's easy to find and use, cleaning up and maintaining content, and controlling access to content. The course includes a variety of business use cases and hands-on exercises to assist you in understanding Confluence administration. Best practices are included for each topic.

    Duration:  7 hours
    Level:  Introductory

    Objectives

    After attending this course, attendees should be able to:

    • Configure system settings
    • Set up access to your Confluence site
    • Configure global permissions
    • Create and configure spaces
    • Manage content in your spaces
    • Back up spaces and your Confluence site

    Prerequisites

    Atlassian University's Confluence Server Essentials course or equivalent. You should also be comfortable with creating and editing pages, using macros, and working in spaces.

    Topics

    • Configuring your system
    • Setting-up users and security
    • Administering spaces
    • Managing content
    • Ongoing Confluence administration
    Contact Us to Book this Class

     

  • Jira Server Essentials (4 hours 15 mins)

    Target Audience: This course is designed for new Jira users: product managers, project administrators, Jira application administrators, developers, and system administrators. Jira experience or issue tracking application experience is not required. This class or equivalent experience is highly recommended as a precursor for all other Jira courses.

     

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    You are brand new to Jira, not sure what the product does, and word has it, there are multiple Jira products. How do you get started using Jira? How will it help you with your work and help your team collaborate? If you have these or similar questions, then this course is for you.

    In this course, you'll learn about the three Jira products: Jira Core, Jira Software and Jira Service Desk. You'll get comfortable with Jira through hands-on experience performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira. You'll learn who typically performs which tasks and why, by experiencing Jira through different user roles. You'll also learn the basics of managing and tracking team issues and projects. You'll return to your jobs feeling confident that you can get started with and use the right Jira product in your everyday work.

    Should Cloud customers take this course? No.

    Duration:  4 hours 15 minutes
    Level:  Introductory

    Objectives

    After attending this course, attendees should be able to:

    • Create a Jira issue and progress it through the workflow
    • Monitor the issue status as it flows through the workflow using search
    • Describe how issues are organised in Jira
    • Save a search to simplify status requests
    • Modify existing issues, changing priority and assignees
    • Update multiple issues in one operation to align with changing business requirements
    • Create Pie Chart reports to communicate user utilisation and issue complexity
    • Communicate progress of project tasks using the Jira dashboard
    • Submit service desk request using the Customer Portal
    • Organise service desk requests using queues
    • Move agile software development issues through the workflow using a Scrum board
    • Communicate project process using agile specific reports

    Prerequisites

    None

    Topics

    • Introduction to Jira
    • Jira Projects
    • Tasks & Issues
    • Working on Issues
    • Jira Search
    • Reports & Dashboards
    • Jira Software & Jira Service Desk Specifics
    Contact Us to Book this Class

     

  • Jira Server Administration Part 1: Getting Up and Running (8 hours)

    Target Audience: This course is designed for new Jira administrators. This includes anyone who administers Jira Software, Jira Service Desk, and/or Jira Core.

     

     More here...

    In this course, you learn the most important tasks to set up a new Jira instance (Jira Software, Jira Core or Jira Service Desk). You get hands-on experience performing the administration tasks that are common to all three Jira applications.

    Topics include a solid introduction to the following areas of Jira Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding Jira administration, and best practices are emphasised for each topic.

    Should Cloud customers take this course? It depends. What you learn in this course applies to Jira Cloud. However, there are some differences. For the Cloud platform, user and group management has moved to an area called Site Administration. The course does not cover the new next-gen projects and their administration. Finally, the UI and navigation in the course differs from the Cloud product you have. If you are OK with these differences, then you will benefit from taking this course.

    Duration: 8 hours 
    Level: Introductory

    Objectives

    After attending this course, attendees should be able to:

    • Configure system settings
    • Set up users and groups
    • Configure global permissions
    • Create and configure projects
    • Create issue types
    • Update workflows
    • Edit fields and screens
    • Configure project permissions and roles
    • Share project configurations

    Prerequisites

    • Jira Essentials course or equivalent experience using Jira - you should have a basic understanding of projects, issues, issue types, and workflow.
    • You should know the basics of using the Jira application(s) you have - Jira Software, Jira Service Desk, and/or Jira Core.
    • Optional - Getting Started with Jira Software course - if you use Jira Software.

    Topics

    • System settings
    • User and group management
    • Configuring global permissions
    • Project creation and configuration
    • Issue types
    • Workflows
    • Fields and screens
    • Project permissions and roles
    • Sharing project configurations
    • Introduction to schemes
    Contact Us to Book this Class

     

  • Jira Server Administration Part 2: Taking it to the next level (8 hours)

    Target Audience: This course is designed for new Jira Software Administrators who administer Jira Software and/or Jira Core.

     More here...

    This course follows on from the Jira Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.

    This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasised.

    Should Cloud customers take this course? It depends. What you learn in this course applies to Jira Cloud. However, there are some differences. The course does not cover the new next-gen projects and their administration. Also, the UI and navigation in the course differs from the Cloud product you have. If you are OK with these differences, then you will benefit from taking this course.

    Duration: 8 hours 
    Level: Introductory to intermediate

    Objectives

    After attending this course, attendees should be able to:

    • Ask stakeholders the right questions to extract the business requirements
    • Map business requirements to Jira configurations
    • Create issue types, fields, and screens to make it easy for your teams to get their work done
    • Customize workflows to match how your teams work
    • Configure who can manage sprints and administer boards
    • Create a set of standard schemes and configurations to use for new and existing projects
    • Establish Jira administration best practices
    • Be a Jira Superhero!

    Prerequisites

    • Jira Server Essentials
    • Getting Started with Jira Software Server
    • Jira Administration Part 1: Getting up and running

    Note: If it's been a while since you attended Jira Administration Part 1, you might want to review the materials before this class.

    Topics

    • Mapping your business requirements into Jira
    • Configuring issue types, fields, screens and their associated schemes
    • Customising work flows with conditions, validators, and post functions
    • Configuring board and sprint permissions
    • Applying configurations to new and existing projects
    Contact Us to Book this Class

     

  • Jira Server Administration: Getting a service desk up and running (7 hours)

    Target Audience: Anyone responsible for setting up a Jira Service Desk project which includes Jira Administrators, Service Desk Administrators, Service Desk Managers, Team Managers. and IT Managers

     More here...

    This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.

    Should Cloud customers take this course? It depends. What you learn in this course applies to Jira Service Desk Cloud. However, there are some differences The UI and navigation in the course differs from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

    Duration:  7 hours
    Level: Introductory to intermediate

    Objectives

    After attending this course, attendees should be able to:

    • Create a service desk project
    • Set up request types
    • Create queues
    • Create service level agreement (SLA) metrics
    • Link your service desk to a Confluence knowledge base
    • Add an email account
    • Brand your customer portal and global help desk
    • Add agents, customers, and other Jira users
    • Create and customise automation rules

    Prerequisites

    • If you're solely responsible for setting up a Jira Service Desk project, there are no prerequisites. 
    • If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 or have equivalent experience.

    Topics

    • Introduction to Jira Service Desk
    • Creating a service desk
    • Setting up request types for your customers
    • Creating queues for your service teams
    • Creating service level agreement (SLA) metrics
    • Linking your service desk to a Confluence knowledge base
    • Adding an email address to accept email requests from your customers
    • Branding your customer portal and global help desk
    • Adding agents, customers, and other Jira users to your service desk
    • Automating your service desk
    Contact Us to Book this Class

     

  • Getting Started with Jira Software Server (for users) (3.5 hours)

    Target Audience: Agile developers, agile coaches, scrum masters, team leads, project managers, product owners. Anyone who uses Jira Software to manage Agile development.

     

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    This course teaches the basics of using Jira Software to facilitate and manage agile software development projects. It covers the main tasks performed by the product owner, the scrum master, and the development team.

    Topics include an overview of the Agile Scrum development process, as well as a solid introduction to creating and configuring a Scrum board, managing the backlog, planning and creating a sprint, and running the active sprint. It also provides an overview of the reporting capabilities of Jira Software.

    Should Cloud customers take this course? No.

    Duration:  3.5 hours
    Level:  Introductory

    Objectives

    After attending this course, you'll be able to:

    • Describe the Scrum software development process and how it's implemented in Jira Software
    • Create an Agile Scrum board and perform general configuration of the board
    • Groom the backlog and plan the sprint
    • Prioritize issues and group them into epics and versions
    • Estimate stories and create a sprint backlog
    • Configure the board to add columns, swimlanes, and quick filters
    • Map statuses to columns, transition stories across the board to "Done"
    • Identify and use appropriately the 3 most common reports for Scrum development

    Prerequisites

    • Jira Essentials or equivalent experience using Jira
    • You should have a basic understanding of Jira Software, including creating and transitioning issues, creating and editing basic JQL queries
    • You should have a practical knowledge of the Agile process and Scrum

    Topics

    • Scrum in Jira Software
    • Creating an Agile Board
    • Managing the Backlog
    • Active Sprints
    • Reports
    Contact Us to Book this Class

     

  • Getting More from Jira Software Server (for users) (7 hours)

    Target Audience:  Experienced Jira Agile users, Jira administrators, agile project/program managers, scrum masters, software development project owners and developers - Applies to Jira Software.

     

     More here...

    This course focuses on the Agile project team. Project Managers and Product Owners learn how to turn customer feedback into a well organized backlog and how to ensure that estimation statistics are giving them the information they need.

    Scrum masters and board admins learn how to configure boards to meet all project requirements, regardless of the complexity of the project. Developers learn how to use and log time against sub-tasks. The entire team experiences the benefits of JIRA Software's integration with development and collaboration tools, for the purpose of monitoring sprints and planning releases. They also learn how to maximize Jira's reporting capabilities.

    Should Cloud customers take this course? No

    Duration:  7 hours
    Level:  Intermediate

    Objectives

    After attending this course, you'll be able to:

    • Identify the person/role who can configure a change
    • Turn issues from your feedback loop into a well organised, prioritised backlog
    • Explain the differences between Scrum, Kanban, Scrumban, and Kanplan process methodologies
    • Articulate what the filter query must do to give you the issues you need on your board
    • Articulate the requirements for a filter query and workflow needed for your team's Scrum board
    • Set estimation tracking statistics to meet your requirements
    • Use, and log time to subtasks
    • Explain what a "scrum of scrums" is and who would use it
    • Describe the purpose and benefit of the Release Hub
    • Analyse reports and glean information from them that can be fed back into sprint planning to improve efficiency
    • Implement dashboards that enable members of the project team to recognise problems and address them in a timely manner

    Prerequisites

    • Getting Started with Jira Agile/Software (or equivalent experience)
    • Basic working knowledge of Jira Software

    Topics

    • Projects and project teams
    • Backlog management (including for Kanban)
    • Sprint planning
    • Estimation
    • Running the sprint
    • Release management
    • Reporting
    Contact Us to Book this Class

     

  • Getting More from JIRA Workflows (8 hours)

    Target Audience: This course is primarily designed for Jira administrators who are new to customising workflows. However anyone who's responsible for, or interested in, designing and maintaining business processes and translating real-world business needs into Jira workflow requirements can benefit from taking this course.

     

     More here...

    Do you want to learn how to configure and customize Jira workflows? In this course you'll discover advanced workflow features like conditions, validators, post functions, triggers, and commonly used status and transition properties. You'll learn workflow best practices and how to find solutions to common workflow requirements using real business scenarios. By the end of this hands-on course, you'll be able to build more effective Jira workflows by using all available workflow features. By the way, the concepts taught here apply to workflows in all Jira products.

    Should Cloud customers take this course? It depends. What you learn in this course about Jira workflows applies to Jira Cloud Classic projects. (This course is not applicable to NextGen projects). However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

    Duration:  8 hours
    Level:  Intermediate

    Objectives

    After attending this course, attendees should be able to:

    • Use advanced workflow features
    • Deal with complex workflow requirements
    • Implement best practices for creating and managing workflows

    Prerequisites

    Atlassian University's Jira Admin Parts 1 & 2 or equivalent.

    You should also be comfortable with:

    • Managing users / groups / roles
    • Creating and using screens, fields, projects, issues, and schemes
    • Creating and using workflow statuses, transitions and schemes

    Topics

    • Reviewing basic workflow concepts and configuration
    • Addressing complex real-world process requirements using Jira workflows
    • Creating conditions and validators
    • Automating your workflows with post functions
    • Triggering transitions
    • Extending workflows with properties
    • Implementing best practices using advanced workflow features
    Contact Us to Book this Class

     

  • Planning with Portfolio for Jira (7 hours)

    Target Audience: Anyone responsible for setting up a Jira Software project which includes Program managers, Project managers, Product owners, Product managers, and Development team managers using Jira Software

     More here...

    Interested in learning the ins-and-outs of Portfolio for Jira? This course gives you the full scoop on one of Atlassian's most powerful apps for Jira Software. You'll get an introduction to Portfolio for Jira, what it can do for you, how to use it and best practices. The course walks you through building a roadmap based on work in Jira Software–using Portfolio’s new planning experience–and shows you how you can constantly evolve your plan and respond to change. This course includes hands-on labs, giving you the opportunity to build and refine a Portfolio plan using sample data. In summary, this course provides a solid foundation in using Portfolio for Jira to visualise and manage work taking place in Jira Software across multiple teams and projects.

    Should Cloud customers take this course? It depends. What you learn in this course about Portfolio for Jira applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

    Duration:  7 hours
    Level: Introductory to intermediate

    Objectives

    • Configure Jira Software to work optimally with Portfolio for Jira
    • Create a roadmap based on data in Jira Software
    • Maintain a live plan so it's always in sync with work happening in Jira Software
    • Understand and manage team capacity through Portfolio for Jira
    • Forecast when your project will ship or whether you'll be able to ship by a certain date
    • Adjust scope, team velocity, and release timeline to understand impacts to your plan
    • Clearly see how your work aligns to business strategy with "themes" and reporting in Portfolio for Jira
    • Use reports to communicate with stakeholders about project progress and scenarios under consideration
    • Use new levels of issue hierarchy to ensure epics and stories always map back to the big picture

    Prerequisites

    • Getting More from Jira Software Server or equivalent experience with Jira Software
    • Experience with Agile Development

    Topics

    • Overview of Portfolio
    • High level planning with Portfolio - manipulating the iron triangle to achieve results
    • Configuring Jira Software to support Portfolio hierarchies
    • Creating a Plan
    • Understanding and using the Portfolio schedule view
    • Changing and managing scope
    • Using dependencies
    • Changing and managing releases
    • Changing and managing teams
    • Using stages and skills in your planning
    • Getting the information you need with Portfolio reports
    Contact Us to Book this Class

     

  • Realising the Power of JIRA reporting and Dashboards (6 hours)

    Target Audience: Jira Project managers, Scrum Masters, Product owners and Jira software users

     More here...

    This course is for those who are new to Jira dashboards and reports.

    You'll learn how to use Jira Software's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read Jira Software reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of Jira Software's core strengths: displaying project status visually on fully customisable dashboards.

    Should Cloud customers take this course? It depends. What you learn in this course about Jira reports and dashboards applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

    Duration:  6 hours
    Level:  Introductory

    Objectives

    After attending this course, attendees should be able to:

    • Create and configure reports
    • Create reports to answer business questions
    • Configure appropriate access to reports
    • Create and configure dashboards
    • Create gadgets and dashboards to answer business questions
    • Use filters as the data sources for dashboards
    • Create and configure Wallboards
    • Share dashboards
    • Read and interpret reports and gadgets
    • Select the appropriate report/gadget to answer a question, given a scenario
    • Use a Jira gadget within Confluence

    Prerequisites

    Basic familiarity of Jira Software including:

    • Navigating through the UI
    • Viewing Boards
    • Viewing Issues
    • Basic understanding of Jira Workflows
    • Basic understanding of Jira Filters to include
    • Sharing filters with other Jira users
    • Setting filter permissions
    • Using the Advanced JQL editor to enter filter queries

     Topics

    • Reports
    • Dashboards/Gadgets
    • Jira/Confluence report integration
    • Jira filters as gadget data sources
    • Sharing Jira information
    • Wallboards
    Contact Us to Book this Class

     

  • Jira/Confluence Integration (3.5 hours)

    Target Audience: Project managers, business analysts and developers, Jira and Confluence application administrators, Jira and Confluence users.

     More here...

    In this course, attendees learn how to use Jira and Confluence together in ways that enable teams to manage projects seamlessly across the two applications.

    Learn to use Confluence to define product requirements, create Jira epics, stories, and issues and link them directly to the product requirements without ever leaving Confluence. Learn how to use Jira reporting to create dashboards that keep your team informed on project progress and status. The course is based on a scenario which demonstrates how to manage a project, from inception to completion of a sprint, using Jira, Jira Software and Confluence (agile experience is not necessary). Note: This course is not about integrating Confluence and Jira from a system administration context.

    Duration:  3.5 hours
    Level:  Introductory

    Objectives

    After attending this course, attendees should be able to:

    • Use Jira and Confluence to manage the development process
    • Manage tasks and projects using applications that they are familiar with
    • Provide project-level reporting on tasks across applications
    • Ensure that each member of the team is in touch with the development process and can work efficiently on tasks

    Prerequisites

    Jira Essentials and Getting Started with Confluence or equivalent

    Topics

    • General project admin: versions, components, screens
    • Fields and field-itis
    • Basic workflow
    • Moving issues to a new project
    • Project admin tools including helper interfaces
    Contact Us to Book this Class

     

  • DevOps Simulation Workshop (8 hour interactive workshop)

    Target Audience: No technical expertise or prior DevOps knowledge required.

     

     More here...

    The hardest part of any transformation is evolving your people and culture. To help you further, along with Atlassian Authorised Instructor, we can host a DevOps Simulation Workshop onsite for all the key people involved with this initiative.

    Who should attend & suggested prerequisites

    Anyone interested in DevOps is encouraged to attend! There are no prerequisites, but the workshop is the most successful with 16-20 teammates.

    High level topics

    This is a great opportunity to learn and build a shared language and understanding around DevOps.

     In this action-packed workshop, we'll tackle the practical and cultural challenges organisations face when attempting a DevOps transformation, and leave you with valuable and actionable advice for your own DevOps journey. 

    See our blog post Rolling out DevOps using the Atlassian Toolset for more information.

    The breakdown

    You'll be separated into teams that collectively represent business, developers, product owners, infrastructure operations, scrum masters, testers, and a service desk.

    During 3 rounds of simulations, teams will deliver new applications/services and operate existing ones. After each round, teams will be scored on:

    • Ability to deliver business impact

    • Ability to ship better software

    • Time to Market

    • Customer Satisfaction

    What to bring

    Bring adaptability, an open mind, different perspectives, and get ready to flex your creative muscle. You'll spend  a day simulating a business, solving puzzles, and working on teams all within an energetic, fun environment. It's a game day, no need for laptops or note-taking. 

     

    Contact Us to Book this Class

     

 

 

Pricing

Greater Wellington Area (Local) in your own lab (on premises):

Half-day Courses: $500.00 pp 

Full-day Courses: $800.00 pp

Combo Course: $900.00 pp

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information. 


Outside Greater Wellington Area in your own lab (on premises): 

Half-day Courses: $700.00 pp

Full-day Courses: $950.00 pp

Combo Course: $1200.00 pp

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information.  


Don't have a lab of your own? 

We can run courses through ACE Training and Auldhouse Labs in Auckland, Wellington, and Christchurch.

Be sure to get in contact with us regarding the pricing for this.

Workshops

If you want us to work on-site with your team on any subject including training or hands-on on configuration, please get in touch. Our all day rate will apply.  

For all enquiries, please email us at support@techtime.co.nz

To book one of our Consultants in for the day, please do so here


Feel free to flick us a message and tell us how we can help you, we will be in contact with you straight away.

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