Scheduled Classes 2019


  • Planning with Portfolio for Jira (7 hours)

    Target Audience: Anyone responsible for setting up a Jira Software project which includes:

     More here...

    Interested in learning the ins and outs of Portfolio for Jira? Join our course to get the full scoop on one of Atlassian's most powerful apps for Jira Software. From this course you'll get an introduction to Portfolio for Jira, a comprehensive overview of how the product works, and we'll share some best practices. The course walks you through building a roadmap based on work in Jira Software, forecasting release dates, managing team capacity, and creating and sharing reports on these important topics with stakeholders. This course also includes several hands-on labs giving you an opportunity to build and refine a Portfolio plan using sample data. 

    Should Cloud customers take this course? It depends. What you learn in this course about Portfolio for Jira applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.


    Who should attend?

    Program managers, Project manager, Product owners, Product managers, Development team managers using Jira Software


    Prerequisites

    • Getting More from Jira Software or equivalent experience with Jira Software
    • Experience with Agile Development

     

    High Level Topics

    • Overview of Portfolio
    • High level planning with Portfolio - manipulating the iron triangle to achieve results
    • Configuring Jira Software to support Portfolio hierarchies
    • Creating a Plan
    • Understanding and using the Portfolio schedule view
    • Changing and managing scope
    • Using dependencies
    • Changing and managing releases
    • Changing and managing teams
    • Using stages and skills in your planning
    • Getting the information you need with Portfolio reports

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Configure Jira Software to work optimally with Portfolio for Jira
    • Create a roadmap based on data in Jira Software
    • Maintain a live plan so it's always in sync with work happening in Jira Software
    • Understand and manage team capacity through Portfolio for Jira
    • Forecast when your project will ship or whether you'll be able to ship by a certain date
    • Adjust scope, team velocity, and release timeline to understand impacts to your plan
    • Clearly see how your work aligns to business strategy with "themes" and reporting in Portfolio for Jira
    • Use reports to communicate with stakeholders about project progress and scenarios under consideration
    • Use new levels of issue hierarchy to ensure epics and stories always map back to the big picture

     

    Contact Us to Book this Class

     

  • JIRA Essentials Server (4 hours 15 mins)

    Target Audience:  JIRA users with no prior experience, applicable to JIRA Software and JIRA Core

     More here...

    In this course, attendees learn how JIRA is organised and gain hands-on experience working with the JIRA application by performing the most common tasks. Attendees work through real-life scenarios using a preconfigured instance of JIRA. By logging in to JIRA as users with various job roles and JIRA roles, attendees gain an understanding of who typically performs which tasks and why. After attending this course, attendees will learn the basics of managing and tracking team issues and projects. They will return to their jobs with increased confidence and a better command of often-used JIRA features.


    Who should attend?

    This course is designed for novice or new JIRA users, product managers, project administrators, JIRA application admins, and system admins. JIRA experience or issue tracking systems is not required. This class is a prerequisite for all other JIRA courses.

     

    High Level Topics

    • What is JIRA?
    • JIRA roles
    • Navigating JIRA
    • Issues Hierarchy
    • Managing Issues
    • Workflow Concepts
    • Version management

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Create a JIRA issue and progress it through the workflow
    • Monitor the issue status as it flows through the workflow using search
    • Describe how issues are categorised in JIRA
    • Save a search to simplify status requests
    • Modify existing issues, changing priority and assignees
    • Update multiple issues in one operation to align with changing business requirements
    • Use versions to coordinate a product release
    • Communicate progress of project tasks using the JIRA dashboard
    Contact Us to Book this Class

     

  • Getting Started with JIRA Software Server (3.5 hours)

    Target Audience:  JIRA users with some prior experience.

     More here...

    This course teaches the basics of using JIRA Software to facilitate and manage agile software development projects. It covers the main tasks performed by the product owner, the scrum master, and the development team. Topics include an overview of the Agile Scrum development process, as well as a solid introduction to creating and configuring a Scrum board, managing the backlog, planning and creating a sprint, and running the active sprint. It also provides an overview of the reporting capabilities of JIRA Software.

     

    Who should attend?

    Agile developers, agile coaches, scrum masters, team leads, project managers, product owners.  Anyone who uses JIRA Software to manage Agile development.

     

    Suggested prerequisites

    • JIRA Essentials or equivalent experience using JIRA
    • You should have a basic understanding of JIRA Software, including creating and transitioning issues, creating and editing basic JQL queries
    • You should have a practical knowledge of the Agile process and Scrum

     

    High Level Topics/ Objectives

    • Scrum in JIRA Software
    • Objective: Describe the Scrum software development process and how it's implemented in JIRA Software
    • Creating an Agile Board
    • Objective: Create an Agile Scrum board and perform general configuration of the board.
    • Managing the Backlog
    • Objective: Groom the backlog and plan the sprint.
    • Objective: Prioritise issues and group them into epics and versions.
    • Objective: Estimate stories and create a sprint backlog.
    • Active Sprints
    • Objective: Configure the board to add columns, swimlanes, and quick filters.
    • Objective: Map statuses to columns, transition stories across the board to "Done".
    • Reports
    • Objective: Identify and use appropriately the 3 most common reports for Scrum development.
    Contact Us to Book this Class

     

  • Getting More from JIRA Software Server (for dev teams) (7 hours)

    Target Audience:  JIRA users with intermediate experience with agile, scrum, and dev teams.

     More here...

    This course focuses on the Agile project team. Project Managers and Product Owners learn how to turn customer feedback into a well-organised backlog and how to ensure that estimation statistics are giving them the information they need. Scrum masters and board admins learn how to configure boards to meet all project requirements, regardless of the complexity of the project. Developers learn how to use and log time against sub-tasks. The entire team experiences the benefits of JIRA Software's integration with development and collaboration tools, for the purpose of monitoring sprints and planning releases. They also learn how to maximise JIRA's reporting capabilities.

     

    Who should attend?

    JIRA project managers, product owners, scrum masters, and dev team members who want to know how to get the most out of their agile development using JIRA Software.


    Suggested Prerequisites

    • Getting Started with JIRA Agile/Software (or equivalent experience)
    • Basic working knowledge of JIRA Software

     

    High level topics

    • Projects and project teams
    • Backlog management
    • Sprint planning
    • Estimation
    • Running the sprint
    • Release management
    • Reporting

     

    Course Objectives

    After attending this course, attendees should be able to resolve the following business scenarios within JIRA Agile:

    • Given a configuration change, identify the person/role who can perform this
    • Turn issues from your feedback loop into a well organised, prioritised backlog
    • Articulate what the filter query must do to give you the issues you need on your board
    • Articulate the requirements for a filter query and workflow needed for your team's Scrum board
    • Set estimation tracking statistics to meet your requirements
    • Use, and log time to subtasks
    • Explain what a "scrum of scrums" is and who would use it
    • Describe the purpose and benefit of the Release Hub
    • Be able to analyse reports and glean information from them that can be fed back into sprint planning to improve efficiency
    • Implement dashboards that enable members of the project team to recognise problems and address them in a timely mann
    Contact Us to Book this Class

     

  • Confluence Essentials (7.5 hours)

    Target Audience:  Confluence users with no prior experience

     More here...

    You are faced with a new application called Confluence, and the buzz is that it's a great place to do your work and that it'll help you collaborate with others. But how does that happen? And how do you get started using Confluence? If you have these or similar questions, then this course is for you.

    You'll learn the basics of Confluence, how to use it to create content and collaborate with co-workers. You'll first dive into the basics: creating, editing and formatting pages, adding different types of content like files, links and graphics, editing collaboratively and using the hidden power tool of Confluence – macros. But creating content is only half the story. In the second half of the course, you'll get into the power-user realm, where you'll learn to create and manage Spaces to organize content and to extend Confluence with other applications (available from the Marketplace). You'll also learn how to create content in Confluence to expose Jira information. This course will get you on the path to becoming a skilled Confluence power-user. 

     

    Who should attend?

    All Confluence users. There are no prerequisites for this course.


    High level topics

    • Create, edit and delete pages
    • Add attachments
    • Create, format, edit and manage content
    • Use collaboration functionality to collaborate with your team
    • Create and administer Spaces
    • Extend Confluence with Marketplace apps
    • Expose Jira information in Confluence content
    • Restrict pages when you need to

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Set-up your Confluence profile
    • Create, format and edit pages
    • Collaborate by commenting on and sharing pages
    • Add other content to pages including images and files
    • Manage pages by organizing hierarchically, moving and deleting
    • Work with tables
    • Use macros to make pages simple, beautiful, and more functional
    • Create and administer a space
    • Work with page revisions
    • Manage space and page permissions
    • Extend Confluence with Marketplace apps
    • Export content to formats like PDF, XML

    Contact Us to Book this Class

     

  • JIRA Server Administration: Getting a service desk up and running (7 hours)

    Target Audience:   Administrators and Managers who are responsible for setting up a JIRA Service Desk project.

     More here...

    This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.

     

    Who should attend?

    Anyone responsible for setting up a JIRA Service Desk project which includes:

    • JIRA Administrators
    • Service Desk Administrators
    • Service Desk Managers
    • Team Managers
    • IT Managers
       

    Suggested prerequisites

    • If you're solely responsible for setting up a JIRA Service Desk project, there are no prerequisites. 
    • If you're also responsible for setting up JIRA company-wide, you should have completed JIRA Administration Part 1 or have equivalent experience.

     

    High Level Topics

    • Introduction to JIRA Service Desk
    • Creating a service desk
    • Setting up request types for your customers
    • Creating queues for your service teams
    • Creating service level agreement (SLA) metrics
    • Linking your service desk to a Confluence knowledge base
    • Adding an email address to accept email requests from your customers
    • Branding your customer portal and global help desk
    • Adding agents, customers, and other JIRA users to your service desk
    • Automating your service desk

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Create a service desk project
    • Set up request types
    • Create queues
    • Create service level agreement (SLA) metrics
    • Link your service desk to a Confluence knowledge base
    • Add an email account
    • Brand your customer portal and global help desk
    • Add agents, customers, and other JIRA users
    • Create and customise automation rules
    Contact Us to Book this Class

     

  • JIRA Server Administration Part 1: Getting Up and Running (8 hour Lab)

    Target Audience:   New JIRA Administrators including administrators for JIRA Software, JIRA Service Desk, and/or JIRA Core.

     More here...

    Here you learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). You get hands-on experience performing the administration tasks that are common to all three JIRA applications. Topics include a solid introduction to the following areas of JIRA Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding JIRA administration, and best practices are emphasised for each topic.

     

    Who should attend?

    This course is designed for new JIRA administrators. This includes anyone who administers JIRA Software, JIRA Service Desk, and/or JIRA Core.


    Suggested prerequisites

    • JIRA Essentials course or equivalent experience using JIRA - you should have a basic understanding of projects, issues, issue types, and workflow
    • You should know the basics of using the JIRA application(s) you have - JIRA Software, JIRA Service Desk, and/or JIRA Core
    • Optional - Getting Started with JIRA Software course - if you use JIRA Software

     

    High Level Topics

    • System settings
    • User and group management
    • Configuring global permissions
    • Project creation and configuration
    • Issue types
    • Workflows
    • Fields and screens
    • Project permissions and roles
    • Sharing project configurations
    • Introduction to schemes

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Configure system settings
    • Set up users and groups
    • Configure global permissions
    • Create and configure projects
    • Create issue types
    • Update workflows
    • Edit fields and screens
    • Configure project permissions and roles
    • Share project configurations
    Contact Us to Book this Class

     

  • JIRA Server Administration Part 2: Taking it to the next level (8 hour Lab)

    Target Audience: JIRA Administrators including administrators for JIRA Software, JIRA Service Desk, and/or JIRA Core.

     More here...

    Here you learn administration tasks necessary for a production-level JIRA implementation, focusing on JIRA Software and JIRA Core. You learn how to map business requirements into JIRA configurations as well as how to set board and sprint permissions. The course also goes deeper into the administration tasks covered in JIRA Administration Part 1 - you get to explore more complex schemes and more advanced workflow customisation. The course is structured around a case study where you create a standard set of configurations and schemes and apply these to new and existing projects based on their business requirements. Real world examples and best practices are emphasised throughout the course and are reinforced with hands-on practice.

    Who should attend?

    This course is designed for new JIRA Software Administrators who administer JIRA Software and/or JIRA Core

    • Course address both Software and Core JIRA Administrators but main focus will be on Software. The labs will be around a Software case study but will introduce Core examples where possible. Most topics will be applicable for both.
    • This course should help customers prepare for the Certification exam but it doesn't cover all questions in certification exam

    Suggested prerequisites

    • JIRA Essentials
    • Getting Started with JIRA Software / JIRA Software Part 1: Getting started
    • JIRA Administration Part 1: Getting up and running

    Note: If it's been a while since you attended JIRA Administration Part 1, you might want to review the materials before this class

     

    High Level Topics

    • Mapping your business requirements into JIRA
    • Configuring issue types, fields, screens and their associated schemes
    • Customizing work flows with conditions, validators, and post functions
    • Configuring board and sprint permissions
    • Applying configurations to new and existing projects

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Ask stakeholders the right questions to extract your business requirements
    • Map business requirements to JIRA configurations
    • Create schemes that associate
    • Specify different behaviors for fields for different issue types in different projects
    • Specify different screens for particular operations for different issue types in different projects
    • Create conditions, validators, and post functions to your workflows
    • Configure who can manage sprints and administer boards
    • Apply standard schemes and configurations to new and existing projects
    • Institute JIRA administration best practice
    Contact Us to Book this Class

     

  • Introduction to Agile Development with JIRA and Bitbucket (4 hours)

    Target Audience: Program/product/project managers, technical managers, business analysts, developers, testers, and anyone interested in learning about effective agile techniques.

     More here...

    This course combines the power of JIRA and JIRA Agile with Bitbucket and Bamboo, enabling developers to integrate all aspects of Agile software development. Through a case study and hands-on approach, attendees learn how to use feature-driven development and custom workflows to produce higher quality software, faster.  Topics covered include connecting issues in JIRA to code, using pull requests in Bitbucket for peer code reviews, and configuring Bamboo to automatically build, test and merge new feature branches.


    Who should attend & Suggested prerequisites

    Program/product/project managers, technical managers, business analysts, developers, testers, and anyone interested in learning about effective agile techniques.

    Be familiar with basics of JIRA and Agile software development. Experience with Git.

     

    High level topics

    • Components of the Atlassian Developer Tools product set
    • Purpose of each component
    • How each component is used in the software development process

    Course Objectives

    After attending this course, attendees should be able to:

    • Identify each component of the Atlassian developer tool set
    • Describe the purpose of each component
    • Describe how each component is used in the software development process
      • Confluence
      • JIRA
      • JIRA Agile
      • Bitbucket Server (formerly Stash)
      • Bamboo
    • Use each component to do a set of typical tasks in a case study software development project
    Contact Us to Book this Class

     

 

Additional Training Courses

In addition to the Official Atlassian Courses, these courses may be of interest.

Getting More from JIRA Agile (4 hours)

JIRA Reporting and Dashboards (3.5 hours)

JIRA / Confluence Integration (3.5 hours)


Pricing

Greater Wellington Area (Local) in your own lab (on premises):

Half-day Courses: $500.00 pp 

Full-day Courses: $800.00 pp

Combo Course: $900.00 pp

 

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information. 


Outside Greater Wellington Area in your own lab (on premises): 

Half-day Courses: $700.00 pp

Full-day Courses: $950.00 pp

Combo Course: $1200.00 pp

 

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information.  


Don't have a lab of your own? 

We can run Courses through Auldhouse Labs in Auckland, Wellington, and Christchurch.

Be sure to get in contact with us regarding the pricing for this.

Workshops

If you want us to work on-site with your team on any subject including training or hands-on on configuration, please get in touch. Our all day rate will apply.  

For all enquiries, please email us at support@techtime.co.nz

To book one of our Consultants in for the day, please do so here


Feel free to flick us a message and tell us how we can help you, we will be in contact with you straight away.

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