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Official Atlassian Courses


  • JIRA Essentials (3.5 hours)

    Target Audience:  JIRA users with no prior experience, applicable to JIRA Software and JIRA Core

     More here...

    In this course, attendees learn how JIRA is organised and gain hands-on experience working with the JIRA application by performing the most common tasks. Attendees work through real-life scenarios using a preconfigured instance of JIRA. By logging in to JIRA as users with various job roles and JIRA roles, attendees gain an understanding of who typically performs which tasks and why. After attending this course, attendees will learn the basics of managing and tracking team issues and projects. They will return to their jobs with increased confidence and a better command of often-used JIRA features.


    Who should attend?

    This course is designed for novice or new JIRA users, product managers, project administrators, JIRA application admins, and system admins. JIRA experience or issue tracking systems is not required. This class is a prerequisite for all other JIRA courses.

     

    High Level Topics

    1. What is JIRA?
    2. JIRA roles
    3. Navigating JIRA
    4. Issues Hierarchy
    5. Managing Issues
    6. Workflow Concepts
    7. Version management

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Create a JIRA issue and progress it through the workflow
    • Monitor the issue status as it flows through the workflow using search
    • Describe how issues are categorised in JIRA
    • Save a search to simplify status requests
    • Modify existing issues, changing priority and assignees
    • Update multiple issues in one operation to align with changing business requirements
    • Use versions to coordinate a product release
    • Communicate progress of project tasks using the JIRA dashboard. 


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  • Getting Started with JIRA Software (3.5 hours)

    Target Audience:  JIRA users with some prior experience.

     More here...

    This course teaches the basics of using JIRA Software to facilitate and manage agile software development projects. It covers the main tasks performed by the product owner, the scrum master, and the development team. Topics include an overview of the Agile Scrum development process, as well as a solid introduction to creating and configuring a Scrum board, managing the backlog, planning and creating a sprint, and running the active sprint. It also provides an overview of the reporting capabilities of JIRA Software.

     

    Who should attend?

    Agile developers, agile coaches, scrum masters, team leads, project managers, product owners.  Anyone who uses JIRA Software to manage Agile development.

     

    Suggested prerequisites

    • JIRA Essentials or equivalent experience using JIRA
    • You should have a basic understanding of JIRA Software, including creating and transitioning issues, creating and editing basic JQL queries
    • You should have a practical knowledge of the Agile process and Scrum

     

    High Level Topics/ Objectives

    • Scrum in JIRA Software
    • Objective: Describe the Scrum software development process and how it's implemented in JIRA Software
    • Creating an Agile Board
    • Objective: Create an Agile Scrum board and perform general configuration of the board.
    • Managing the Backlog
    • Objective: Groom the backlog and plan the sprint.
    • Objective: Prioritise issues and group them into epics and versions.
    • Objective: Estimate stories and create a sprint backlog.
    • Active Sprints
    • Objective: Configure the board to add columns, swimlanes, and quick filters.
    • Objective: Map statuses to columns, transition stories across the board to "Done".
    • Reports
    • Objective: Identify and use appropriately the 3 most common reports for Scrum development.

     

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  • Getting More from JIRA Software (for dev teams) (7 hours)

    Target Audience:  JIRA users with intermediate experience with agile, scrum, and dev teams.

     More here...
    This course focuses on the Agile project team. Project Managers and Product Owners learn how to turn customer feedback into a well-organised backlog and how to ensure that estimation statistics are giving them the information they need. Scrum masters and board admins learn how to configure boards to meet all project requirements, regardless of the complexity of the project. Developers learn how to use and log time against sub-tasks. The entire team experiences the benefits of JIRA Software's integration with development and collaboration tools, for the purpose of monitoring sprints and planning releases. They also learn how to maximise JIRA's reporting capabilities.

     

    Who should attend?

    JIRA project managers, product owners, scrum masters, and dev team members who want to know how to get the most out of their agile development using JIRA Software.


    Suggested Prerequisites

    Getting Started with JIRA Agile/Software (or equivalent experience)

    Basic working knowledge of JIRA Software

     

    High level topics

    1. Projects and project teams
    2. Backlog management
    3. Sprint planning
    4. Estimation
    5. Running the sprint
    6. Release management
    7. Reporting

     

    Course Objectives

    After attending this course, attendees should be able to resolve the following business scenarios within JIRA Agile:

    • Given a configuration change, identify the person/role who can perform this
    • Turn issues from your feedback loop into a well organised, prioritised backlog
    • Articulate what the filter query must do to give you the issues you need on your board
    • Articulate the requirements for a filter query and workflow needed for your team's Scrum board
    • Set estimation tracking statistics to meet your requirements
    • Use, and log time to subtasks
    • Explain what a "scrum of scrums" is and who would use it
    • Describe the purpose and benefit of the Release Hub
    • Be able to analyse reports and glean information from them that can be fed back into sprint planning to improve efficiency
    • Implement dashboards that enable members of the project team to recognise problems and address them in a timely manner

     

     

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  • Getting Started with Confluence for Users (3.5 hours)

    Target Audience:  Confluence users with no prior experience

     More here...

    In this introductory course, attendees will focus on how to start working successfully with Confluence. They’ll learn the basics of Confluence and how to use it most effectively as they build their content and collaborate with co-workers. They’ll learn how to navigate within the hierarchical content structure and will gain hands-on experience by performing many of the most common tasks in Confluence. Attendees will learn how to create and edit documents, known as pages, as well as format these documents. They’ll also learn how to organise pages in Confluence’s environment. Attendees will learn to add many types of media to their documents and use both basic and complex formatting tools to create robust content. They’ll also learn the basics of using blueprints and macros. Attendees will learn how to use Confluence not just as a repository of content, but also as a collaborative working environment where information is shared through Confluence’s social network features. After completing this course, attendees will be able to create various types of content in Confluence. They'll be able to collaborate with co-workers to share knowledge and information in their workplace, increase access to information, and enhance their productivity.


    Who should attend?

    All Confluence users. There are no prerequisites for this course.


    High level topics

    1. Navigation
    2. Spaces
    3. Pages and blogs
    4. Blueprints
    5. Social network features
    6. Content formatting
    7. Links
    8. Macros

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Navigate inside of Confluence’s hierarchical environment
    • Create, edit and format documents in Confluence 
    • Create great looking content using formatting tools 
    • Work collaboratively with co-workers inside of Confluence 
    • Use Confluence’s social network features such as like, share, and comment 
    • Link documents to content inside and outside of the Confluence environment 
    • Use macros to create robust content


    Contact Us to Book this Class

     

  • Getting More from Confluence for Users (3.5 hours)

    Target Audience:  Confluence users who have completed Getting Started with Confluence

     More here...

    In this course, attendees will learn to complete advanced user and space administration tasks that help them succeed when implementing a Confluence environment in their organisation. As a continuation of “Getting Started with Confluence,” attendees learn power user features. They explore how to create and configure spaces,includingthespace’slookandfeel. As part of the space administration process, they learn how to manage users and permissions within a space. Attendees explore macros and work with add-ons, including Confluence Questions, Confluence Team Calendars, and Gliffy, as a way to create rich content in Confluence. Attendees will work with the product requirements blueprint and learn how to create a link to a JIRA issue. They also get hands-on experience modifying a blueprint. Using the advanced features covered in this course, attendees will be able to use Confluence to its fullest extent. They’ll be ready to actasaresourcewithintheirorganisationduringthe Confluence adoption phase and beyond, as team members create content and collaborate with co-workers!

     

    Who should attend & Suggested prerequisites

    Individuals who have completed “Getting Started with Confluence” or have equivalent experience working with Confluence.

    High level topics

    1. Advanced content creation
    2. Spaces and personal spaces
    3. Macros and add-ons
    4. Space and space administration
    5. Configuration options
    6. Users
    7. Permissions

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Work with macros and add-ons - Create, edit, and sort data in tables
    • Use and modify blueprints and templates 
    • Use advanced content creation tools 
    • Set up users and permissions 
    • Create and configure spaces 
    • Configure global settings 
    • Install macros and add-ons

     

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  • JIRA Administration SD: Getting a service desk up and running (7 hours)

    Target Audience:   Administrators and Managers who are responsible for setting up a JIRA Service Desk project.

     More here...

    This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.

     

    Who should attend?

    Anyone responsible for setting up a JIRA Service Desk project which includes:

    • JIRA Administrators
    • Service Desk Administrators
    • Service Desk Managers
    • Team Managers
    • IT Managers
       

    Suggested prerequisites

    • If you're solely responsible for setting up a JIRA Service Desk project, there are no prerequisites. 
    • If you're also responsible for setting up JIRA company-wide, you should have completed JIRA Administration Part 1 or have equivalent experience.

     

    High Level Topics

    1. Introduction to JIRA Service Desk
    2. Creating a service desk
    3. Setting up request types for your customers
    4. Creating queues for your service teams
    5. Creating service level agreement (SLA) metrics
    6. Linking your service desk to a Confluence knowledge base
    7. Adding an email address to accept email requests from your customers
    8. Branding your customer portal and global help desk
    9. Adding agents, customers, and other JIRA users to your service desk
    10. Automating your service desk

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Create a service desk project
    • Set up request types
    • Create queues
    • Create service level agreement (SLA) metrics
    • Link your service desk to a Confluence knowledge base
    • Add an email account
    • Brand your customer portal and global help desk
    • Add agents, customers, and other JIRA users
    • Createandcustomieautomationruless

     


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  • JIRA Administration Part 1: Getting Up and Running (8 hour Lab)

    Target Audience:   New JIRA Administrators including administrators for JIRA Software, JIRA Service Desk, and/or JIRA Core.

     More here...

    Here you learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). You get hands-on experience performing the administration tasks that are common to all three JIRA applications. Topics include a solid introduction to the following areas of JIRA Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding JIRA administration, and best practices are emphasised for each topic.

     

    Who should attend?

    This course is designed for new JIRA administrators. This includes anyone who administers JIRA Software, JIRA Service Desk, and/or JIRA Core.

    Suggested prerequisites

    • JIRA Essentials course or equivalent experience using JIRA - you should have a basic understanding of projects, issues, issue types, and workflow
    • You should know the basics of using the JIRA application(s) you have - JIRA Software, JIRA Service Desk, and/or JIRA Core
    • Optional - Getting Started with JIRA Software course - if you use JIRA Software

     

    High Level Topics

    • System settings
    • User and group management
    • Configuring global permissions
    • Project creation and configuration
    • Issue types
    • Workflows
    • Fields and screens
    • Project permissions and roles
    • Sharing project configurations
    • Introduction to schemes

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Configure system settings
    • Set up users and groups
    • Configure global permissions
    • Create and configure projects
    • Create issue types
    • Update workflows
    • Edit fields and screens
    • Configure project permissions and roles
    • Share project configurations

     

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  • JIRA Administration Part 2: Taking it to the next level (8 hour Lab)

    Target Audience: JIRA Administrators including administrators for JIRA Software, JIRA Service Desk, and/or JIRA Core.

     More here...

    Here you learn administration tasks necessary for a production-level JIRA implementation, focusing on JIRA Software and JIRA Core. You learn how to map business requirements into JIRA configurations as well as how to set board and sprint permissions. The course also goes deeper into the administration tasks covered in JIRA Administration Part 1 - you get to explore more complex schemes and more advanced workflow customisation. The course is structured around a case study where you create a standard set of configurations and schemes and apply these to new and existing projects based on their business requirements. Real world examples and best practices are emphasised throughout the course and are reinforced with hands-on practice.

    Who should attend?

    This course is designed for new JIRA Software Administrators who administer JIRA Software and/or JIRA Core

    • Course address both Software and Core JIRA Administratorsbutmainfocuswill be on Software. ThelabswillbearoundaSoftware case study but will introduce Core examples where possible. Most topics will be applicable for both.
    • This course should help customers prepare for the Certification exam but it doesn't cover all questions in certification exam

    Suggested prerequisites

    • JIRA Essentials
    • Getting Started with JIRA Software / JIRA Software Part 1: Getting started
    • JIRA Administration Part 1: Getting up and running

    Note: If it's been a while since you attended JIRA Administration Part 1, you might want to review the materials before this class

     

    High Level Topics

    • Mapping your business requirements into JIRA
    • Configuring issue types, fields, screens and their associated schemes
    • Customizingworkflowswith conditions, validators, and post functions
    • Configuring board and sprint permissions
    • Applying configurations to new and existing projects

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Ask stakeholders the right questions to extract your business requirements
    • Map business requirements to JIRA configurations
    • Create schemes that associate
    • Specifydifferentbehaviorsforfields for different issue types in different projects
    • Specify different screens for particular operations for different issue types in different projects
    • Create conditions, validators, and post functions to your workflows
    • Configure who can manage sprints and administer boards
    • Apply standard schemes and configurations to new and existing projects
    • Institute JIRA administration best practices

     

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  • Getting More from JIRA Workflows (4 hours)

    Target Audience: Users with experience with JIRA Administration

     More here...

    Here you learn administration tasks necessary for a production-level JIRA implementation, focusing on JIRA Software and JIRA Core. You learn how to map business requirements into JIRA configurations as well as how to set board and sprint permissions. The course also goes deeper into the administration tasks covered in JIRA Administration Part 1 - you get to explore more complex schemes and more advanced workflow customization. The course is structured around a case study where you create a standard set of configurations and schemes and apply these to new and existing projects based on their business requirements. Real world examples and best practices are emphasised throughout the course and are reinforced with hands-on practice.

    Who should attend?

    This course is designed for new JIRA Software Administrators who administer JIRA Software and/or JIRA Core.

    Suggested prerequisites

    Atlassian University's JIRA Admin Parts 1 & 2 or equivalent. You should also be comfortable with:

    • Managing users / groups / roles
    • Creating and using screens, fields, projects, issues, and schemes
    • Creating and using workflow statuses, transitions and schemes

    High Level Topics

    1. Basic workflow concepts review (e.g., schemes, general terminology)
    2. Modify workflows to address business requirements using conditions, validators, post-functions, properties
    3. Best practice for using the following advanced workflow features (including 3rd party add-ons): conditions, validators, post-functions, properties
    4. Use transition-based and status-based workflow properties (e.g.,toapplystatus-based permissions)
    5. Address complex real-world process requirements using JIRA workflows (e.g., establish an approval process)

    Course Objectives

    After attending this course, attendees should be able to:

    • Distinguish between the following advanced workflow features, create, implement and test each on functioning workflows: conditions, validators, post-functions, properties 
    • Design workflow solutions for common business (process) requirements using the advanced workflow features mentioned above
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  • Introduction to Agile Development with JIRA and Bitbucket (4 hours)

    Target Audience: Users with experience with JIRA Administration

     More here...

    This course combines the power of JIRA and JIRA Agile with Bitbucket and Bamboo, enabling developers to integrate all aspects of Agile software development. Through a case study and hands-on approach, attendees learn how to use feature-driven development and custom workflows to produce higher quality software, faster.  Topics covered include connecting issues in JIRA to code, using pull requests in Bitbucket for peer code reviews, and configuring Bamboo to automatically build, test and merge new feature branches.

    Who should attend & Suggested prerequisites

    Program/product/project managers, technical managers, business analysts, developers, testers, and anyone interested in learning about effective agile techniques.

    Be familiar with basics of JIRA and Agile software development. Experience with Git.

     

    High level topics

    1. Components of the Atlassian Developer Tools product set
    2. Purpose of each component
    3. How each component is used in the software development process

     

    Course Objectives

    After attending this course, attendees should be able to:

    • Identify each component of the Atlassian developer tool set
    • Describe the purpose of each component
    • Describe how each component is used in the software development process
      • Confluence
      • JIRA
      • JIRA Agile
      • Bitbucket Server (formerly Stash)
      • Bamboo
    • Use each component to do a set of typical tasks in a case study software development project


    Contact Us to Book this Class

     

 

Additional Training Courses

In addition to the Official Atlassian Courses, these courses may be of interest.

Getting More from JIRA Agile (4 hours)

JIRA Reporting and Dashboards (3.5 hours)

JIRA / Confluence Integration (3.5 hours)


Pricing

Greater Wellington Area (Local) in your own lab (on premises):

Half-day Courses: $500.00 pp 

Full-day Courses: $800.00 pp

Combo Course: $900.00 pp

 

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information. 


Outside Greater Wellington Area in your own lab (on premises): 

Half-day Courses: $700.00 pp

Full-day Courses: $950.00 pp

Combo Course: $1200.00 pp

 

Please note a minimum of 6 people is required to run some of the courses. Please contact us for more information. 


Don't have a lab of your own? 

We can run Courses through Auldhouse Labs in Auckland, Wellington, and Christchurch.

Be sure to get in contact with us regarding the pricing for this.

Workshops

If you want us to work on-site with your team on any subject including training or hands-on on configuration, please get in touch. Our all day rate will apply.  

For all enquiries, please email us at support@techtime.co.nz

To book one of our Consultants in for the day, please do so here


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