Intermediate
5 hours
Available Online and In-Person
Learn to enhance your Jira Service Management workflow with Insight’s asset management capabilities
This course is available for Cloud, Server and Data Center customers.
This hands-on course serves as an introduction to core Insight functionality. Learn how to use Insight to manage your Enterprise assets (EAM) and IT assets (ITAM), and explore its CMDB capabilities. In this course, you’ll get acquainted with the Insight UI and navigation. You’ll work with object schemas to create and manage object types, attributes, and objects, as well as run searches and generate reports. You’ll learn to configure Insight automation and integrate with external systems to import data into Insight.
This course is designed for: Insight users, Insight managers, Insight administrators, Service project administrators, and other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, network engineers, and more.
Before Attending: We suggest you are familiar with Jira Service Management and Jira Automation.
After attending the course, you'll be able to:
- View and edit object types, objects, and attributes in an Insight schema
- Configure Insight Automation
- Import data into Insight
- Run searches and generate reports
- Integrate external systems to import data into Insight
Course Content:
- Insight Overview
- Insight Basics
- Creating Object Types and Attributes
- Connecting Object Types
- Searching and Basic IQL
- Importing Data
- Insight Automation
- Insight Reporting*
* This lesson is available for Data Center & Server only
