FAQ
How to collect logs for EasySync
- HAR file
Generate a HAR File from the affected page - Browser Console log
- For Chrome: Chrome options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner > Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the file
- For Firefox: Menu Options (3 Horizontal Lines on upper right corner), Web Developer > Web Console, Console tab, reproduce the issue, right click on the output window > Click on "Select all", right click on the output window > Click on "Copy message", paste the log into a text file
- For Internet Explorer: press F12 or go to the Tools menu and select “F12 Developer Tools”, go to the Console tab, reproduce the issue, right-click on the Console tab screen > select "Copy all", paste the log into a text file
Email to our 24x7 support - there is a button at the bottom of every screen in EasySync