Resolve your major incidents faster and avoid expensive downtime
This course is available for Cloud customers.
Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a post-incident review (PIR) with a focus on improving based on patterns and feeding back into the software development process.
During this course, you’ll learn how Jira Service Management—including Opsgenie and Insight—can be used with Bitbucket, Statuspage, Slack, & Atlassian Team playbook to resolve incidents.
This course is designed for: anyone who set up projects in Jira Service Management, like Service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.
Before Attending this course: We suggest you should be familiar with the topics covered in Managing Jira Service Projects like queues, request types, and the customer portal.
After attending the course, you'll be able to:
- Quickly set up a project for incident management
- Manage an incident through a hands-on case study
- Create good practices for each stage of incident management
Course Content:
- Course Overview
- Introduction to Incident Management
- Setting up your Teams
- Setting up your Services and Integrating Tools
- The Lifecycle of a Major Incident
- Best Practices for Incident Management
