Essentially there are several parts to the answer:

  1. As it is with other Atlassian Marketplace apps, your EasySSO license level needs to match or exceed the largest license user tier across all your Atlassian base products running in the same instance. For example, if you have JSD 25 user tier and in the same instance have Jira Core 100 user tier, and JIRA Software 50 users – you require the EasySSO 100 user tier license.
  2. If JSD is the only or the larger license in your instance, your EasySSO license level needs to match or exceed the number of agents. Please note the user tiers for Marketplace apps do not align perfectly with the agent-based tiers of JSD. For example, if you have JSD installed with 15 agents, then you require EasySSO 25 user tier.
  3. If you plan to use only SAML, X.509 or header-based authenticators - you can get a discount if purchasing directly from us (you will get the same Marketplace license, generated by us via the vendor's backend interface). The discount recognises that the IOPLEX Jespa license normally included in the price – is not required in this case.
  4. If you plan to use NTLM/Kerberos authenticator you may need to upgrade the Jespa license if the total number of users including End Users in JSD, that EasySSO is likely to "see", exceeds the user level of IOPLEX Jespa license included in EasySSO purchase.  Further information on the Jespa license, role and upgrade prices are as follows.

In cases (3) and (4), the purchase will have to be direct from TechTime. Our invoices are payable by credit card, by Paypal transfer or by regular "wire transfer" into a New Zealand bank account. The subsequent renewals will be done via Marketplace at the list price (50% of the new purchase price).

Please reach out to our support before you place an order on Marketplace.

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For NTLM/Kerberos authenticator:

With EasySSO you are able to extend SSO capability to your end-users (if they are all internal and log in with their Windows Domain credentials via Active Directory integration) or withhold it from them (if they are external and do not have an account in AD).

SSO happens before the ability to login into the application is identified. After all, in order to make a decision on the user's eligibility to use the application one needs to recognise the user and this is the role of EasySSO.

As such in the "JIRA Service Desk with limited agent number but unlimited end-user number" scenario if the total number of users who may attempt to access your application is greater than the tier of EasySSO, you may need to purchase an upgrade for the included IOPLEX Jespa license. The EasySSO license price includes the cost of IOPLEX Jespa that matches or is greater than the user tier:

  • EasySSO 10 users and 25 users can run with Jespa Free (allows up to 25 unique users after the 60 days trial period is over)
  • EasySSO 50, 100, 250 and 500 users include Jespa 500 (allows up to 500 unique users)
  • EasySSO 2000, 10k, 10k+ users includes Jespa Premium

If the total number of users accessing your Jira Service Desk is greater than the license size of IOPLEX Jespa included in your EasySSO bundle - you will need to purchase an upgrade:

  • To upgrade from Jespa Free to Jespa 500 the price is US$250
  • To upgrade from Jespa Free to Jespa Premium the price is US$500
  • To upgrade from Jespa 500 to Jespa Premium the price is US$250

Contact us if your total number of agents and end-user number do not sit within one of the offered EasySSO license categories. We will mix and match the licenses for you.

JSD Agents + JIRA Core + JIRA Software users

EasySSO license needed

Total number of users that can be handled by the IOPLEX Jespa license included in your purchase

Do you use NTLM/Kerberos?

Is your total user count more than IOPLEX Jespa license included in the price?

Contact us for an upgrade of the IOPLEX Jespa license

Do you only use SAML, X.509, or header-based auth?

Contact us for a discount!

1 - 31025



Have 26 - 500 users = +US$250 for Jespa 500

Have >500 users = +US$500 for Jespa Premium



no discount


4 - 51025
6 - 101025
11 - 152525
16 - 252525
26 - 5050500


Have >500 users = +US$250 for Jespa Premium


$250 one-off + 25% one-off discount

51 - 100100500
101 - 250250500
251 - 500500500
501 - 2,0002,000unlimited


$500 one-off + 25% one-off discount


2,001 - 10,00010,000unlimited
10,000+10,000+unlimited