SAML login button is not displaying

Troubleshooting steps for issues with EasySSO SAML Login Button caused by Javascript failures in 3rd party apps

EasySSO with SAML can be configured in three different modes:

  • Redirect to SAML IdP on access to any URL, except the login page. This will allow users to log out and use a local identity to log in again.
  • Redirect to SAML IdP on access to any URL including the login page (a.k.a. "forced SAML mode"). This will require everyone to always go via IdP.
  • Display a SAML Login button next to the default password-based credentials entry form on the login page. This may be used if you want to offer SAML login as an alternative to the local login e.g. when you have internal and external users accessing your services.

This configuration can be done in the Look&Feel tab of the SAML authenticator configuration screen.

We have had reports that some of the third-party apps may prevent the display of the EasySSO SAML Login button when a failure occurs.

Troubleshooting

Step 1: Verify the configuration 


Step 2: Javascript errors on the login page can stop the rendering of the SAML button so that it becomes not visible. This can be identified in the browser developer tools web console. 

Google Chrome 

You can open the Browser Console in one of two ways: 

  1. From the menu: click the Tools (cog) icon on the top-right then select More Tools > Developer Tools.
  2. From the keyboard: press Ctrl+Shift+J (Windows, Linux, Chrome OS) or Cmd+Shift+J (Mac).

Internet Explorer

You can open the Browser Console in one of three ways: 

  1. From the menu: click the Tools (cog) icon on the top-right, and choose F12 Developer Tools in the list.
  2. From the menu: Select Tools on the menu bar in IE, and choose F12 Developer Tools in the list.
  3. From the keyboard: press F12 on the keyboard. 

Mozilla Firefox

You can open the Browser Console in one of two ways:

  1. From the menu: select Browser Console from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on macOS)
  2. From the keyboard: press Ctrl+Shift+J (Windows, Linux, Chrome OS) or Cmd+Shift+J (Mac).

Microsoft Edge

You can open the Browser Console in one of three ways: 

  1. From the menu: Select Settings and more (3 dots) button on the menu bar, and click More Tools > Developer Tools.
  2. From the keyboard: press F12 on the keyboard. 

Step 3: Verify if the issue is caused by a third-party app by disabling the third-party app. If the SAML Login button loads and displays correctly with the third party add disabled you will need to reach out to their support to report this issue.

Step 4: If the errors are not clear or step 3 did not result in the SAML Login button loading and displaying correctly, please contact TechTime via our Support Portal including a HAR file and logs.

 




Try for free

EasySSO for Jira, Confluence, Bamboo, Bitbucket and Fisheye/Crucible

Try for free