If images like avatars and issue-type icons are not showing in PDFs from Instaprinter (Seibert Media) after installing EasySSO, "/secure/viewavatar*" URI needs to be added to the paths excluded from authentication – so EasySSO doesn't challenge the client unnecessarily.
Depending on the authenticator being used - SAML or NTLM/Kerberos, this is done in different places:
On the admin screen on the left-hand side of the page, click on "EasySSO" underneath "TechTime Add-Ons"(1, 2, 3).
Click on "SAML" (4).
On the "General" tab (5) add the text below into the "Excluded Paths" field (6), separating any existing values by a comma. This field accepts a comma-separated list of URIs and supports wildcards. When you have updated the details click "Save" at the bottom of the page.
/secure/viewavatar*
On the admin screen on the left-hand side of the page, click on "EasySSO" underneath "TechTime Add-Ons"(1, 2, 3).
Click om "NTML/Kerberos" button (4)
On the bottom right-hand side of the screen click on "Advanced Configuration" (5).
Specify "excludes" parameter in the Additional Parameters text area (6) on the EasySSO Advanced config screen to exclude the URI. This parameter accepts a comma-separated list of URIs and supports wildcards. Add the text below, separating any existing values by a comma then click Save.
excludes=/secure/viewavatar*
