How to collect logs on cloud

Logs we might need

1. HAR file
   Generate a HAR File from the affected page
   Email to us - there is now a link at the bottom of every screen in User Management

   
   

2. Browser Console log
   For Chrome: Chrome options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner >  Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the file
   For Firefox: Menu Options (3 Horizontal Lines on upper right corner),  Web Developer > Web Console,  Console tab, reproduce the issue, right click on the output window > Click on "Select all", right click on the output window > Click on "Copy message", paste the log into a text file
   For Internet Explorer: press F12  or go to the  Tools  menu and select  “F12 Developer Tools”, go to the Console tab, reproduce the issue, right-click on the Console tab screen > select "Copy all", paste the log into a text file
   Email to us - there is now a link at the bottom of every screen in User Management

More information

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