How To Collect Logs

Logs we might need

1. Application logs i.e. atlassian-jira.log
   Follow the instructions below based on your application to set the logging level for org.techtime package to DEBUG

   Atlassian application	How to enable Debug level logging
   Jira	How to set logging level for a package in Jira
   Confluence	Configuring Logging for Confluence
   Bitbucket	Server debug logging for Bitbucket

   
   

   Reproduce the problem.
   Create Support Zip via Jira Administration/System/System Support/Troubleshooting and Support tools/Create support zip
   Email to us - there is now a link at the bottom of every screen in User Management

   
   

2. HAR file
   Generate a HAR File from the affected page
   Email to us - there is now a link at the bottom of every screen in User Management

   
   

3. Browser Console log
   For Chrome: Chrome options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner >  Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the file
   For Firefox: Menu Options (3 Horizontal Lines on upper right corner),  Web Developer > Web Console,  Console tab, reproduce the issue, right click on the output window > Click on "Select all", right click on the output window > Click on "Copy message", paste the log into a text file
   For Internet Explorer: press F12  or go to the  Tools  menu and select  “F12 Developer Tools”, go to the Console tab, reproduce the issue, right-click on the Console tab screen > select "Copy all", paste the log into a text file
   Email to us - there is now a link at the bottom of every screen in User Management

More information

Please proceed to read about the benefits of User Management, and review Scheduled User Actions and Bulk User Actions user cases.