How to collect logs

Logs we might need

• Application logs i.e. atlassian-jira.log. (Data Center and Server only)

Follow the steps on Change logging levels in Jira Server

Choose  > System. 

Select Troubleshooting and Support > Logging & Profiling 

Click Configure logging level for another package and add the org.techtime package to DEBUG level

 
Reproduce the problem.

• Create Support Zip via Jira Administration/System/System Support/Troubleshooting and Support tools/Create support zip
  Email to us
• HAR file
  Generate a HAR File from the affected page
  Email to us

• Browser Console log

   Chrome

  Options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner >  Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the file

   Firefox

  Menu Options (3 Horizontal Lines on upper right corner),  Web Developer > Web Console,  Console tab, reproduce the issue, right-click on the output window > Click on "Select all", right-click on the output window > Click on "Copy message", paste the log into a text file

   Internet Explorer

  Press F12  or go to the  Tools  menu and select  “F12 Developer Tools”, go to Console tab, reproduce the issue, right-click on the Console tab screen > select "Copy all", paste the log into a text file

• Last resort: enable Javascript Crash Reports via Raygun. Please review what this feature entails, and only do so if you fully understand the impact in the context of privacy of your user information.

Creating a separate log file for EasyTime

EasyTime can create a separate log file that only includes items logged by EasyTime to simplify troubleshooting and make it less likely that sensitive information is sent to us.

This creates a separate log file called "easytime.log".

To enable a separate log file:

1. Go to the EasyTime admin menu (See instructions here)
2. Select the troubleshooting tab
3. Select 'Enable separate log file'
4. If required, choose a different path for generating the log file. (If you leave it blank, it will save into the default JIRA log location shown below the box)
5. Select Save
6. Ensure you increase EasyTime's log level to debug to see all EasyTime events.

More information

Please proceed to Getting Started with EasyTime guide or review our Glossary, our FAQ  and our list of Features