How to Collect Logs

Logs we might need

• Browser Console log
  Get Browser Console log:

   Chrome

  Options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner >  Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the file

   Firefox

  Menu Options (3 Horizontal Lines on upper right corner),  Web Developer > Web Console,  Console tab, reproduce the issue, right-click on the output window > Click on "Select all", right-click on the output window > Click on "Copy message", paste the log into a text file

   Internet Explorer

  Press F12  or go to the  Tools  menu and select  “F12 Developer Tools”, go to Console tab, reproduce the issue, right-click on the Console tab screen > select "Copy all", paste the log into a text file

• HAR file
  Generate a HAR File from the affected page
  
  

• Application logs (On Server/Data Center only)
  Follow the steps in Configuring Logging for Confluence

  • Choose the cog icon  , then choose General Configuration
  • Select 'Logging and Profiling' in the 'Administration' section of the left-hand panel.

  • Use Add New Entry and set the logging level for org.techtime package to DEBUG

• Reproduce the problem.

• Create Support Zip via Confluence's Support and Troubleshooting tool 

  • Download the log file atlassian-confluence.log. Ignore the "rotated" log files with number of date suffixes e.g. "atlassian-jira.log.1"

Please send the files to our 24x7 support, either via Service Desk portal, webchat on this website or by emailing us at support@techtime.co.nz

Once you have sent the files, remove the org.techtime package from Logging and Profiling. This configuration will also be removed when you restart the application.

More information

Please review the list of our Features.