EasySSO How to get the logs
Dual licensing is no fun:
Jespa Free and Jespa 500 allow only a limited number of unique users to authenticate in production mode, 25 and 500 respectively.
EasySSO price includes Jespa license that matches your EasySSO license user count e.g. it includes Jespa 500 for EasySSO 26..500 user license. If you are using JIRA on a smaller license (e.g. 25 users) with JIRA Service Desk (e.g. 3-25 agents) or a standalone JIRA Service Desk on a smaller license (e.g. 3-25 agents) to support much larger number of end-users who will authenticate via EasySSO ("Internal IT Service Desk use case") - your Jespa license needs to be sized based on the end users number, not agents i.e. there will be extra costs.
We are IOPLEX reseller and can provide additional licenses. Please get in touch with support via our ServiceDesk BEFORE ordering via Marketplace.
Read these FAQ articles for more details:
Do I need two licenses for Jira and Jira Service Desk?
What user level do I need for EasySSO on JIRA Service Desk?
Dual licensing is no fun #2:
As per the IOPLEX licensing legally only one instance of Jespa Free is permitted in an organisation. If you are after a 10 user or 25 user license of EasySSO - please take this into account.
As per the IOPLEX licensing legally only one instance of Jespa Free is permitted in an organisation. If you are after a 10 user or 25 user license of EasySSO - please take this into account.
This also often applies to licenses for your development/test environments if you have any.
We are IOPLEX reseller and can provide additional licenses. If you need a bigger Jespa license or an extra one, please get in touch with support via our ServiceDesk BEFORE ordering via Marketplace.
Community/Non-profit license holders
Please note that IOPLEX Jespa license is usually not free for community organisations, and you will need to contact sales at ioplex.com to negotiate a discount code.
We will appreciate if the order (using this code) is placed via us - but it's not required.
EasySSO will not work with a trial IOPLEX Jespa license after Jespa trial has expired with more than 25 users.