Beginner
8 hours
Available Online and In-Person
Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster.
This course is available for Cloud, Data Center and Server customers.
Our Atlassian Certified expert instructor will lead your Jira Administrators and team how to unlock the full power of Jira Service Management using Assets.
Once your team knows the basics of Assets, they’re ready to take it to the next level of asset management.
Yes, they’ll have an easier time tracking company assets. But they’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.
When your team has Assets data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.
This live training advanced Assets course will show your team how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities. They’ll be able to customise Assets for your organisation’s resources and processes. They'll also get an introduction to integration options and learn advanced configurations for data import and synchronisation.
This course is designed for Assets administrators and Jira administrators.
Before taking this course, we recommend that your team has either completed Asset Management Essentials, has experience using Assets, or completed Jira Administration training.
After attending the course, your team will be able to:
Integrate Assets to help agents process tickets quickly and efficiently
Configure Assets object custom fields to reduce errors and provide vital information on tickets
Use advanced IQL functions, including creating queries that combine IQL and JQL
Course Content
Course Overview
Assets Object Custom Fields
Assets Referenced Custom Fields
Advanced IQL Searches
Advanced Imports
Using IQL and JQL Together
Automation with Assets Objects and Fields
Advanced Object Configurations
Materials in this course refer to ‘Assets’ previous brand name, ‘Insight’. Not to worry! Nothing else has changed besides the name. All functionality is the same as before. So you’ll get just as much learning out of this course.
