Are you an Administrator for your company's JIRA Software/Core/Service Desk by Atlassian? Or perhaps a Service Desk Administrator/Manager, Team Manager, or IT Manager?

 Are you needing to refresh your knowledge? Or maybe you are looking to expand your knowledge of how JIRA Service Desk can be unleashed within your company?

TechTime Initiative Group is an Atlassian Training Partner that runs official Training Courses to help you and your company grow with the Atlassian Suite of applications.

We have openings in our JIRA Administration for Service Desk course, scheduled to run in Christchurch on Wednesday 26th April 2017

 

JIRA Administration for Service Desk

$1150.00+GST per person

Location

Auldhouse Computer Training
13 Stanley Street
Christchurch, Canterbury 8023

Time

Wed, April 26, 2017
9:00 AM – 5:00 PM NZST  


Target Audience:   Administrators and Managers who are responsible for setting up a JIRA Service Desk project.


This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.


For more information please click here.

 

   


Return to blog

Feel free to flick us a message and tell us how we can help you, we will be in contact with you straight away.

Contact us