SETTING THE LOG LEVELS

  1. Click on the Administration Cog on the top right corner of the screen

  2. From the drop down menu select Add-ons



  3. Locate and click on EasySSO under TECHTIME ADD-ONS on the left side of the screen



  4. Click on the Advanced Configuration button on the top right corner (via NTLM/Kerberos in EasySSO 4.0+)



  5. Review the 'Enable Log4j logging' box. Make a note of the original setting and uncheck this box is it is checked. 

  6. Set the 'Log Level' to 4 - Trace. Make a note of the original setting.

  7. Once changes have been made, click  Save 

8. Enable DEBUG level logging for the 'org.techtime' package.  Follow the instructions below based on your application

RE-TESTING EASYSSO

9. Log out of the application and close your browser.

10. Using the same browser, navigate to your Atlassian application which has your EasySSO Add-on.  If EasySSO is working correctly, you will automatically be logged in.  If EasySSO is not working correctly, proceed to the following section 'Retrieving the logs'.

RETRIEVING THE LOGS

11. Open the EasySSO Admin screen via the Administration/Add-ons/TECHTIME ADD-ONS/EasySSO and click on the 'Troubleshooting' button

12. See the below table to determine which log files need to be downloaded and sent to support@techtime.co.nz.  Download the log files listed in the table below based on your application. Ignore the "rotated" log files with number of date suffixes e.g. "atlassian-jira.log.1". Note: IOPLEX Jespa log file is usually called "jespa.log" but it is possible to have it renamed in EasySSO Advanced Configuration screen. If you don't see "jespa.log" please review your settings in Administration/Add-ons/TECHTIME ADD-ONS/EasySSO/Advanced Configuration

Application NameRequired Log Files

Confluence

atlassian-confluence.log
jespa.log

Jira

atlassian-jira.log
jespa.log

Bitbucket

atlassian-bitbucket.log
jespa.log

Bambo

atlassian-bamboo.log
jespa.log

Fisheye / Crucible

atlassian-fecru.log
jespa.log

RESTORE ORIGINAL SETTINGS   

13. Revert any changes you made in steps 5, 6, and 8 to the original settings.    

 

 

   

 

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